Faq

Before you use MyCoachingToolkit or add anything into the virtual shopping cart, please read the following:

The password can be updated at any time and it remains the responsibility of the User to select and keep safe the password used to log into the Site.

Click on the ‘head icon’ at the top right of the homepage to open your profile page, then click on ‘Account Details’ to change your password.

If the User feels their password has been compromised in any way, they must notify the Site immediately via the contact form, so a new password can be issued.

https://MyCoachingToolkit.com/my-account/

We follow the General Data Protection Regulation (EU GDPR) guidance to control, process, handle and protect your personal information collected via the following forms:

  • Newsletter sign up
  • Profile page activation
  • Downloads and purchases from our on-line shop

By completing and submitting these forms, you agree to MyCoachingToolkit.com using the information exclusively for the reason you provided it. Your personal data is strictly confidential and allows MyCoachingToolkit.com to process orders via our on-line shop and e-mail you a regular newsletter. You can opt out of the newsletter at any time by clicking on the ‘unsubscribe’ link at the bottom of the newsletter.

Please note: Personal data is not shared with third parties.

Payments can be made in two ways:

  • Credit card payments – If you wish to pay with a credit card, you must select to pay via one of our partners (Stripe and PayPal). You do not need a PayPal account to pay with your credit card if you select PayPal as the secure payment platform.
  • PayPal payments – If you do want to use your PayPal account, you will be asked to sign in and access your account as part of the secure on-line payment process.

Please note: Financial information is not collected or held on the site.

Your order confirmation can be used as an invoice and has a unique number generated by Stripe (credit card portal) or Paypal.

If you would like us to generate a specific invoice, please send a message via our contact form.

Contact us

We are constantly adding new content to the site and twice a month we aim to add a new blog post and e-book or kit. We are also working with our network of international coaches to develop a set of card games and other coaching resources.

Please visit our on-line shop and review our full range of e-books and kits.

Under Article L.121-20-2 of the French Consumer Code, the right of withdrawal cannot be exercised when the supply of services has started, with the consumer’s agreement, before the seven-day withdrawal period has expired.

If you have experienced any issues downloading a product you purchased, please send a message via our contact form:

Contact us

If you are unable to download one of our products after purchase (either because the link is inactive or you cannot unzip a file), please send a message via the via our contact form:

Contact us

Our coaching kits are saved as zip files and a download link will appear on the order confirmation page once the payment has been processed.

Please check you have the latest version of winzip:
PC users: Download the latest version of winzip
Mac users: Download the latest version of Unarchiver from the App store

If you need any help, please send a message via our contact form:

Contact us

The site is available at no charge, however any free content can only be copied and distributed, if a reference and link to the original source is included: (cc) MyCoachingToolkit.com – 2020

The site also offers a range of e-books, templates and kits, card games and training materials (the products) for use by the coaching community. The products are only available via download once payment has been received and are designed to be used by an individual (single user license) in one-on-one or group coaching sessions, workshops or seminars. The products should only be used by somebody who is appropriately qualified or informed and are not intended as a source of advice.

Once purchased and downloaded, the products can be rebranded for use when coaching and printed or e-mailed as required as part of the coaching process, however they cannot be re-sold, given away or made available for free on-line.

We are part of an international network of coaching websites offering a range of resources and materials for use in the classroom or for on-line coaching. 

Our team of international coaches have personally developed and tested all of the tools available on MyCoachingToolkit. We ensure they are designed to help the coaching community become more efficient in their role and help coaches at different stages in their career develop their skills and approach to coaching.

Our Vision : To support an international network of professional coaches.

Our goal : To offer a range of specially developed tools and insights to the coaching community.

Our mission : To provide coaches at different stages in their career with the tools they need to provide a professional coaching service

Find out more: MyCoachingToolkit – About us