NLP – Modelling effective communication skills
Neuro Linguistic Programming or NLP was created in California in the mid-1970s by Richard Bandler – a psychology student, and John Grinder – a linguistics professor. It was based on their study of effective communication skills when observing successful therapists.
The aim was to ascertain the differences in terms of communication between a successful and unsuccessful therapist and then see if these differences could be learned and taught. As a result, the concept of modelling effective communication skills was developed.
Using their observations of real-life situations and videos, they devised an effective communication and change model, which they subsequently improved on by analyzing differences in the way people acquire and process information (meta-programs).
NLP was not a new discipline, but more a combination of several existing approaches, including ones dating back many years. Socrates, for example was a specialist in meta-models and known for his method of asking a series of questions in order to help people discover their beliefs. This is now known as the Socratic method.
Gradually, based on Bandler and Grinder’s research, the fundamental personal development and communication ideas of this model were grouped together and called the presuppositions of NLP. These are now used as the guiding principles by NLP practitioners.
NLP involves four key phases:
- Phase 1: Unconscious incompetence – I don’t know what I don’t know
- Phase 2: Conscious incompetence – I know what I don’t know how to do
- Phase 3: Conscious competence – I know what I can do, but it requires effort and concentration
- Phase 4: Unconscious competence – I have practiced with the skill, so it’s become second nature
However, there is a learning curve in itself to go from conscious incompetence (2) to conscious competence (3). It involves trying out the tools to understand them and should only be done under expert guidance from a certified instructor. Reading about NLP can be interesting and insightful, but is only useful up to a point.
For this reason, phases 2 and 3 are often a source of frustration because the person knows what they could know or do but cannot yet master it. Graduating from conscious competence (3) to unconscious competence (4) takes practice and must be done over and over until it becomes automatic and unconscious. NLP learning normally involves a series of workshops to practice the tools in a safe test environment, before using them in real life.
Your success or failure in learning NLP will depend on your attitude to it, so remember NLP is not a magic wand, but a process that requires your time and effort. Within both the media and corporate world, NLP is often touted as a miracle tool because it has helped people implement strategies which had previously been thought of as the preserve of exceptional people. They are normally the best managers or people who have a special gift for sales, communication or public speaking.
In fact, there is nothing miraculous about NLP and if it achieves spectacular results, it is normally down to the efforts of the individual to overcome their mental blocks and trigger a snowball effect of positive results. But NLP should not be used to manipulate others but to change oneself. We are constantly in contact with other people and inevitably influence one another. So, it is only logical that if we change our behavior, we can influence others and effect change around us, although we can’t be sure of the influence we will have. If you learn NLP for the purpose of manipulating others for your own ends, not only will it not work but the outcome could backfire on you.
When using an NLP technique for the first time you might not get the result you hoped for, but instead of blaming the technique, look at your ability to apply it. At first your natural approach will deliver limited results, but try again and learn from your mistakes until you learn the effective communication skills needed to be successful.
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